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Job Description

- Desk Attendant -

JOB TITLE: Desk Attendant

WAGE RATE: $7.65 per hour

SUPERVISOR: Coordinator, Member Services 

JOB FUNCTION: This position will be responsible in two areas of the facility; Equipment Desk and Front Desk. 

HOURS: Semester 6 - 20 hours, Required to work either Thanksgiving Break or Spring Break. Winter and Summer Breaks are up to the student. 

DURATION: Minimum 1-year commitment


  1. Improved communication skills through active participation
  2. Importance of time management
  3. Increased productivity and organizational skills
  4. Ability to identify problems and find solutions 


Customer Service

  • Greet and establish rapport with individuals or groups who use the facility, and respond to their needs in a prompt and courteous manner.
  • Demonstrate a thorough understanding of all Campus Recreation Programs, Services, and Facilities.
  • Serve as the primary source of information for Campus Recreation Programs, Services, and Facilities.
  • Serve as a brand ambassador for Campus Recreation to help increase program awareness and promote a caring, inclusive environment.
  • Maintain the standards set forth in the Customer Service Training, while demonstrating an enthusiasm for enhancing the overall guest experience.

Recreation Operations

  • Handle all point-of-sale transactions, including facility memberships, locker and equipment rentals, towel service, and all other retail transactions.
  • Manage conflict by firmly and respectfully upholding Campus Recreation policies and resolving operational incidents and guest concerns.
  • Demonstrate proficiency in Campus Recreation software programs including Rec Trac and When to Work.
  • Maintain a collaborative relationship with Facility Supervisors by communicating and remaining current on all relevant operational information.
  • Promptly responding to emergency situations and assisting the Facility Managers in administering appropriate care and/or calling Emergency Medical Services as needed.
  • Understand all emergency procedures in the Emergency Action Plan including medical emergencies, building evacuations, utility outages, chemical and blood spills, severe weather, fire emergencies, etc.
  • Properly execute Cash Handling Procedures in all Campus Recreation cash areas.

Other Responsibilities

  • Maintains collaborative relationships and open communication with all Campus Recreation Professional Staff members and all other Boise State University Departments.

Minimum Qualifications

  • Positive attitude and enthusiasm about working in a team environment.
  • Ability to adhere to proper cash management procedures, enforce policies, and be willing to promote Campus Recreation Programs and Services.
  • Current certification in CPR, First Aid, AED, or ability to complete training within 2-4 weeks after hiring date.
  • Ability to maintain collaborative relationships and open communication with all Campus Recreation professional staff members and all other Boise State University Departments.
  • Ability to manage a significant workload in addition to the regular academic schedule.
  • Ability to attend mandatory trainings; Job Training, All-Rec Fall Training on August 15th and 16th and All-Facilities Training Sunday before Spring semester begins. 

Preferred Qualifications

  • Passion for providing excellent customer experience.
  • Previous work experience in customer service or retail sales.
  • Previous experience in responding to emergency situations.   
  • Previous work experience in facility or recreation operations.

         *Campus Recreation provides this training to all employees at no charge.